Frequently Asked Questions (FAQ)
🛍️ Orders & Cart
1. How do I place an order?
Simply choose your product, add to cart, and proceed to checkout.
2. Can I edit my order after checkout?
Please contact us immediately. Changes are not guaranteed once processing begins.
3. Do I need an account to purchase?
No, you may checkout as a guest.
4. Why is my cart not updating?
Try refreshing your browser or clearing cache.
5. Can I reserve an item without payment?
No. Items are only secured after full payment.
6. What happens if I enter the wrong details?
Contact us quickly before shipment.
7. Can I cancel my order?
Orders cannot be cancelled once payment is confirmed.
8. Why did my item disappear from cart?
Stock may be limited and sold out.
9. Can I buy multiple items in one order?
Yes, you may add multiple products to your cart.
10. Will I receive an order confirmation?
Yes, confirmation will be sent after successful payment.
💳 Payment Policy
11. What payment methods do you accept?
Online Banking (E-Banking) and Atome only.
12. Is payment required immediately?
Yes, orders are processed after full payment.
13. Are payments secure?
Yes, we use secure payment providers.
14. Can I pay later?
No, full payment is required during checkout.
15. Why was my payment declined?
Please check with your bank or try another method.
16. Do you store my banking details?
No, we do not store sensitive payment information.
17. Can I change payment method after checkout?
You may reorder using your preferred payment option.
18. Is installment available?
Yes, via Atome (subject to approval).
19. Will I get a receipt?
Yes, confirmation will be provided after payment.
20. Are prices negotiable?
All prices listed are final.
🚚 Shipping Policy
21. Which courier do you use?
J&T Express.
22. How long is processing time?
1–3 working days after payment confirmation.
23. How long is delivery time?
West Malaysia: 1–3 days. East Malaysia: 3–7 days.
24. Do you provide tracking numbers?
Yes, after shipment.
25. Can I change my address after shipping?
Please contact courier directly.
26. Do you ship internationally?
Currently Malaysia only.
27. What if my parcel is delayed?
Delivery depends on courier operations.
28. What happens if my parcel is lost?
Please contact us so we can assist with courier investigation.
29. Are shipping fees refundable?
No, shipping fees are non-refundable.
30. Do you ship on weekends?
Processing is on working days only.
🔁 Return & Refund Policy
31. Do you accept returns?
No return & no refund policy applies.
32. Why no refunds?
All items are quality checked by personal shopper before shipping.
33. Can I exchange size?
Exchange may be considered if stock is available.
34. What if I receive a damaged item?
Contact us within 24 hours with photos.
35. Can I return if I change my mind?
No, all sales are final.
36. Can I refund for wrong size?
Please confirm product details before purchase.
37. How long does exchange approval take?
Subject to review and stock availability.
38. Must items be unused for exchange?
Yes, in original condition.
39. Are sale items refundable?
No, all items are non-refundable.
40. Who pays return shipping (if approved)?
Customer is responsible for return shipping cost.
🔒 Privacy Policy
41. Do you collect personal data?
Yes, only necessary information for order processing.
42. Will my data be shared?
No, we do not sell or trade your information.
43. Is my information secure?
We take reasonable measures to protect your data.
44. Do you use cookies?
Yes, to improve website experience.
45. Can I request data removal?
You may contact us for assistance.
46. Do third parties access my data?
Only service providers like courier or payment gateways.
47. Is my email used for marketing?
Only if you choose to subscribe.
48. Do you store passwords?
Customer account details are protected securely.
49. Can I opt out of emails?
Yes, anytime.
50. Where can I read full privacy policy?
Available on our website policy page.
👜 Product & Personal Shopper
51. Are your handbags genuine leather?
Selected items use premium cow leather material.
52. Who selects the products?
Our personal shopper carefully curates each item.
53. Will products look exactly like photos?
Colors may vary slightly due to lighting.
54. Are items ready stock?
Most items are ready stock unless stated.
55. Do bags come with packaging?
Yes, box included (if stated in product details).
56. Are measurements accurate?
Approximate measurements are provided.
57. Is quality checked before shipping?
Yes, every item is inspected.
58. Do you restock sold-out items?
Restock depends on availability.
59. Can I request a specific design?
You may contact us for personal shopper requests.
60. Why choose NURRIDZ?
We provide exclusive leather handbags with a boutique luxury touch.